REFUND POLICY
Liscaragh Software
Dave Devery Consulting Ltd
Version: 1.1
Effective date: 28 July 2026
This Refund Policy explains when refunds may be available for Liscaragh Software products.
It summarises the fees and refunds provisions of the End User Licence Agreement applicable to the Product. The EULA remains the governing agreement. Where this policy and the EULA differ, the EULA takes priority.
Liscaragh Software products are supplied for business and professional use only. They are not offered to consumers acting wholly or mainly outside their trade, business, craft or profession.
Nothing in this policy excludes or limits any right or remedy that cannot lawfully be excluded or limited.
1. HOW ORDERS AND PAYMENTS WORK
Orders are placed and paid for through our website using Stripe, our payment processor, unless another payment method has been agreed with us in writing.
Stripe processes and holds your payment details directly, and issues your invoice as merchant of record. We do not receive or store your card details ourselves. Following successful payment, your licence details are generated and emailed to you automatically, normally within a few minutes.
Unless we agree otherwise in writing:
a. payment must be made in full before a commercial Licence Key or activation details are issued;
b. the licence fee is charged for the right to use the Product for the Licensed Tenant, rather than according to the number of files ultimately migrated;
c. the licence is issued for the Microsoft 365 tenant identified in the order or activation process; and
d. you are responsible for applicable taxes, duties and charges associated with the transaction.
Issuing an invoice or accepting payment does not alter the technical requirements, supported configurations or limitations described in the EULA and Product documentation.
2. EVALUATING THE PRODUCT BEFORE PURCHASE
An Evaluation Version is available so that you can assess the Product before purchasing a commercial licence.
The Evaluation Version allows a limited number of files, currently up to 20, to be processed without charge. It is intended to allow you to assess matters such as:
a. installation and operation within your environment;
b. connection to the relevant source and destination systems;
c. the general migration workflow;
d. reporting and audit output;
e. file handling; and
f. whether the Product appears suitable for your intended use.
The Evaluation Version cannot reproduce every condition that may arise in a large migration. You remain responsible for reviewing the Product documentation, checking compatibility with your environment and deciding whether the Product is suitable before purchasing it.
Where appropriate, you should carry out your own test migration using non-production or representative data before beginning a live migration.
3. WHEN A PURCHASE BECOMES FINAL
Except where this policy, the EULA or applicable law provides otherwise, a purchase becomes final and non-refundable when a commercial Licence Key or activation entitlement has been issued.
This applies whether or not:
a. the Product has subsequently been installed;
b. the Licence Key has been activated;
c. the full migration has been started or completed;
d. the licence has been used for only part of the intended project; or
e. the Customer later decides not to proceed with the migration.
Where payment has been made but no commercial Licence Key, activation entitlement or unrestricted commercial access has been issued, you may request cancellation. We may deduct any reasonable and documented costs already incurred in processing a bespoke or specially agreed order.
4. CIRCUMSTANCES THAT DO NOT NORMALLY ENTITLE YOU TO A REFUND
Subject to section 5 and any rights that cannot lawfully be excluded, a refund will not normally be available merely because:
a. you chose not to use the Evaluation Version;
b. you changed your mind after the licence was issued;
c. you no longer require the Product or the planned migration;
d. the migration or project for which the Product was purchased has been completed;
e. the Product did not meet an expectation that was not included in the EULA, Product documentation, order confirmation or another written commitment from us;
f. your environment, source system or destination system does not meet the documented requirements;
g. you do not have the skills, permissions, licences, resources or administrative access required to operate the Product;
h. a source platform, Microsoft 365, Microsoft Graph or another third-party service is unavailable, changes its behaviour, imposes throttling or introduces a restriction outside our reasonable control;
i. a file, folder, permission, metadata field or other attribute cannot be migrated because of a source limitation, destination limitation, unsupported configuration or third-party service restriction;
j. you use the Product in an unsupported configuration or contrary to the documentation;
k. you do not install a correction or update made reasonably available to address the reported issue;
l. you do not maintain suitable backups or recovery arrangements;
m. migration performance is limited by internet connectivity, hardware, Microsoft 365, a source provider or another external service; or
n. the licence has been purchased for the wrong tenant because incorrect tenant information was supplied by you.
Nothing in this section allows us to avoid responsibility for a material failure by the Product to conform to an express contractual commitment.
5. MATERIAL PRODUCT DEFECTS
If you believe that the Product contains a reproducible material defect, you must contact us using the details in section 9 and provide enough information for us to investigate.
This may include:
a. the Product version;
b. the relevant source and destination type;
c. the steps that produced the issue;
d. relevant error messages;
e. appropriately minimised logs or screenshots;
f. information about your operating environment; and
g. the outcome you expected based on the Product documentation or an express written commitment.
You must remove passwords, credentials, tokens, private keys and unnecessary personal data before sending diagnostic material.
A material defect means a reproducible failure of the Product that substantially prevents it from performing a material function expressly described in the EULA or current Product documentation. It does not include a third-party platform limitation, an unsupported configuration, an environmental issue or a minor defect that does not materially affect the Product's intended use.
Where we confirm that a material defect exists, we may first attempt to resolve the matter by:
a. providing instructions or configuration guidance;
b. providing a reasonable workaround;
c. correcting or updating the Product; or
d. replacing the affected software component or Licence Key.
Where we cannot provide a correction, replacement or reasonable workaround within a commercially reasonable period, you may be eligible for a refund of the affected licence fee.
A refund may be refused where:
a. the issue cannot reasonably be reproduced;
b. the defect was caused by your systems, configuration, data or actions;
c. the issue results from a third-party platform or service;
d. you are not using a supported Product version;
e. you have not provided reasonable cooperation or diagnostic information;
f. you have materially breached the EULA; or
g. a reasonable correction or workaround has been provided.
Any refund under this section will normally be limited to the fee paid for the affected licence.
When a full refund is issued, the relevant licence terminates immediately and you must stop using the Product and delete all copies of the Licence Key and any other materials whose continued use depends on that licence.
6. REFUND METHOD AND TIMING
An approved refund will normally be made using the same payment method used for the original payment, unless another method is agreed with you.
We may require reasonable evidence of payment and confirmation of the relevant billing details before processing the refund.
Any credit note required for VAT or accounting purposes will be issued as part of the refund process.
Banking, currency conversion or payment-provider charges imposed independently of Liscaragh Software may not be recoverable from us.
7. CHARGEBACKS AND PAYMENT REVERSALS
You should contact us before initiating a chargeback or payment reversal so that we have an opportunity to investigate and address the matter.
A chargeback, reversal, cancellation or payment dispute does not automatically establish that the original payment was not due.
Where payment for a commercial licence is reversed, cancelled or successfully disputed, we may:
a. suspend or revoke the relevant Licence Key;
b. suspend access to updates or support;
c. terminate the relevant licence agreement;
d. require you to stop using the Product;
e. require deletion of the Licence Key and copies of the Product; and
f. seek recovery of an amount that remains lawfully due.
We may provide the payment provider, bank or financial institution handling the dispute with relevant records, including order details, invoices, EULA acceptance records, Licence Key issue records, activation records and correspondence.
Any personal data used for this purpose will be handled in accordance with our Privacy Notice.
Continued use of the Product after the related licence has been refunded, revoked or terminated is not authorised.
8. LICENCE TRANSFERS AND UNUSED LICENCES
Unless the EULA expressly provides otherwise, licences are issued for a specific Microsoft 365 tenant and cannot be transferred to another tenant, customer, company or project.
A licence does not become refundable merely because it has not been fully used after it was issued.
Where a Licence Key has not been activated and was ordered for an incorrect tenant, we may consider correcting or reissuing it where:
a. you notify us promptly;
b. the original licence has not been used;
c. the request does not involve transferring a used licence between customers; and
d. we are satisfied that the error was genuine.
Any correction or reissue under this section is at our discretion and does not create a general right to transfer licences.
9. HOW TO REQUEST A REFUND
To request a refund, email support@liscaragh.com.
Please include:
a. your name and company name;
b. the relevant invoice or order details;
c. the Licence Key or licence identifier, where available;
d. the reason for the request;
e. the date the issue was first identified; and
f. any information reasonably necessary to assess the request.
We will acknowledge the request and may ask for further information where this is reasonably required.
A request involving an alleged Product defect will be assessed under section 5.
10. RECORDS WE KEEP
For licensing, accounting, security, fraud prevention and dispute-management purposes, we may retain records including:
a. your name and business contact details;
b. billing and invoice information;
c. payment and transaction information;
d. order details;
e. the licence identifier;
f. Licence Key issue and activation dates;
g. the Licensed Tenant identifier;
h. the Product version;
i. the EULA version and acceptance date;
j. support and refund correspondence; and
k. records concerning a chargeback, reversal or payment dispute.
These records are handled in accordance with our Privacy Notice and applicable retention requirements.
11. CHANGES TO THIS POLICY
We may update this Refund Policy where our Product, ordering process, payment arrangements or legal obligations change.
The current version will be published at liscaragh.com/legal with its version number and effective date.
The policy that applied when an order was accepted will normally continue to apply to that order, unless a later change is required by law or is more favourable to the Customer.
12. CONTACT
Questions about this Refund Policy or a particular order should be sent to:
Email: support@liscaragh.com
Post: Dave Devery Consulting Ltd, trading as Liscaragh Software, Liscaragh, Puckane, Co. Tipperary, Ireland.
Company number: 772249